CATCard – Privacy Policy

1. Information We Collect

• Full Name
• Workplace / Institution Name
• Email Address
• Phone Number
• Confidential Proof of Employment (such as an employment letter, staff ID, or similar) – stored securely and never shared publicly
• Membership Information: Subscription plan details, payment status, and expiry date
• Payment Data: Billing information, transaction history, and payment method details (processed securely by our payment provider)
• Usage Data: Interactions with our website/app, offers viewed, and redemption activity
• Device and Technical Data: IP address, browser type, operating system, and cookies

Note: We do not collect or store your password. Your login credentials remain private and are handled securely by our authentication provider.

2. How We Use Your Information

We use your information to:

• Provide and manage your CATCard membership.
• Verify your eligibility for CATCard through your proof of employment.
• Process payments and renewals.
• Send you offers, updates, and promotions relevant to your membership.
• Improve our website, app, and services.
• Respond to your questions and support requests.
• Comply with legal obligations in the United Arab Emirates.

3. How We Share Your Information

We will never sell your personal data. We may share your information only with:

• Partner venues (limited to confirming your eligibility without disclosing personal or confidential documents).
• Payment processors for secure transactions.
• Service providers (IT, analytics, email) under strict confidentiality agreements.
• Authorities if required by law or for legal proceedings.

4. Data Storage and Security

• Your personal information is stored securely on servers within the UAE or trusted international data centers.
• The proof of employment is treated as confidential and encrypted in storage.
• We use encryption, firewalls, and access controls to protect your data.
• While we take all reasonable measures, no method of transmission is 100% secure, and you share information at your own risk.

5. Cookies and Tracking

CATCard uses cookies and similar tracking technologies to:

• Remember your preferences.
• Improve user experience.
• Analyze traffic and website performance.

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights Under UAE Law

You have the right to:

• Access your personal data.
• Request corrections to inaccurate or outdated information.
• Withdraw consent to data processing (which may limit service use).
• Request deletion of your account and associated data.

To exercise these rights, email contact@catcard.ae.

7. Data Retention

We retain your personal data:

• As long as your CATCard membership is active.
• For up to 12 months after cancellation, unless required by law to retain it longer.

8. Marketing Communications

• You may receive promotional emails, WhatsApp messages, or notifications from CATCard.
• You can unsubscribe at any time by clicking the opt-out link in emails or messaging us at +971 522469177.

9. Third-Party Links

Our website and app may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their policies before providing personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

📩 contact@catcard.ae

📱 +971 522469177 (WhatsApp available)